Refund policy

Last updated 1 October 2026

30 days to change your mind

You can return any piece within 30 days of the date it was delivered, for any reason. For hygiene reasons it must be unused and unwashed, in its original cotton bag and packaging. We cannot accept bedding that has been slept in, washed, marked or altered.

How to start a return

  1. Email info@brixalor.com with your order number and the pieces you want to return.
  2. We reply within one business day with the return address and instructions. Please do not send anything back before you have them; parcels sent to our registered office cannot be accepted.
  3. Send the return with a tracked service and keep the tracking number.

What we refund

Once the return reaches us and we have checked it, we refund the price of the returned pieces to your original payment method within 10 business days. Your bank may take a few more days to show it. Any shipping charge paid on the original order is not refunded, and return shipping is paid by you, unless the item arrived damaged, faulty or not as described.

Damaged, faulty or wrong items

Please open and check your order when it arrives. If a piece arrives torn, stained, with a seam coming apart, a missing button or a broken elastic, or is not the colour or size you ordered, email info@brixalor.com within 7 days of delivery with your order number and photographs. We will send a replacement at no cost, or refund you in full including shipping if you prefer. You do not need to return a damaged item unless we ask you to.

What is not a fault

Stonewashed linen is meant to look relaxed: creases, slubs, the odd darker fleck in the flax and small variations in colour between dye lots are part of the cloth. Some lint in the first washes, a little dye from Dusk and Charcoal in their first washes, and up to 2% shrinkage on the first wash are expected; see our Care & Materials page. Damage from bleach, hot washes, fabric softener build-up or tumble drying on high heat is not covered.

Your legal rights

This policy does not reduce any rights you have under the consumer law of the country you live in.

Contact

info@brixalor.com. Brixalor is a trading name of FRONIX TECHNOLOGY COMPANY LIMITED, Flat/Room 10, 19/F, C C Wu Building, 302-308 Hennessy Road, Wan Chai, Hong Kong.